Privacy Policy

1. Who We Are

Hartlepool Car Service Centre (operating at Sandgate Industrial Estate, TS24) is the "Data Controller" for any personal information you provide to us.

2. The Data We Collect

We only collect information necessary to provide our services, including:

Contact Details: Name, address, phone number, and email.

Vehicle Details: Registration number (VRM), make, model, and service history.

Payment Info: Transaction records (we do not store full credit card details).

3. Why We Need It (Legal Basis)

Under UK GDPR, we process your data because:

Contract: We need it to fulfill your booking or recovery request.

Legal Obligation: We must keep records for tax (HMRC) and MOT purposes.

Legitimate Interests: To send you service reminders or follow up on quotes.

4. How We Share Data

We never sell your data. We only share it with:

HMRC/Regulators: When required by law.

Third-Party Providers: Such as MOT booking systems or parts suppliers, only when essential to your repair.

5. Data Retention

We keep customer records for as long as required by UK tax law (typically 6 years). If you contact us for a quote but do not book, your data is deleted after 6 months.

6. Your Rights

You have the right to access your data, correct errors, or request deletion ("Right to be Forgotten"). To exercise these rights, contact us at 07907 555449.

7. ICO Registration

If you have a complaint, you can contact the Information Commissioner’s Office (ICO).